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We unconditionally guarantee your satisfaction if you adhere to your responsibilities of a consumer of custom manufactured goods, as these goods have no value to anyone except you. If you adhere to these responsibilities, we will do whatever is necessary to ensure you are a satisfied customer.

Your Responsibilities

If you are unfamiliar with the product you have chosen, we strongly suggest you order an unembroidered sample. We cannot accept returns of custom embroidered product or screen printed products unless the product or the embroidery/screen printing is defective. We will provide a proof of your custom embroidery to ensure it meets your approval. Please make sure you review the proof on a timely basis and request any changes you feel are needed. If there is any concern, please request a pre-production sample (There is a fee involved with pre-production samples).

Business Policies

We are a member of the Better Business Bureau and a certified participant in the BBB Online Reliability Program. As a member of the BBB and as a participant in the BBB Online Reliability Program, we agree to abide by and conduct our business in accordance with the Code of Ethics of that organization.

Security and Safety

Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. Starfield Technologies provides 256BYTE SSL Encryption to ensure any sensitive information is encrypted before transmission over the Internet.

Credit Card Security

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Total Sales and Marketing, Inc. will cover the entire liability for you, up to the full $50.00. Total Sales and Marketing, Inc. will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.